Return & Refund Policy

LIFETIME PRINT GUARANTEE 

We stand by the quality of our prints and frames. If you experience any issues with print quality, color, or image deterioration over time, please contact us at support@nordicpeace.com. We offer a lifetime guarantee for these concerns.

Shipping Guarantee

We understand the importance of timely delivery at Nordic Peace and want to ensure your peace of mind when ordering from us. Therefore, we guarantee a maximum shipping period of 25 business days for all orders.

This guarantee is a commitment to you, our valued customer, that your order will arrive within a reasonable timeframe. While the 25-day period does not reflect our average delivery times, it acts as a security measure to address any unforeseen delays during transit.

If, for any reason, your order is not delivered within this guaranteed timeframe, rest assured that we have measures in place to address the situation promptly. You will have the option of choosing between:

  • Refund or Reshipment: If your order doesn't arrive within 25 days and tracking shows no updates, you can choose a full refund or a reshipment at no extra cost.
  • Partial Refund or Store Credit: For orders delivered after 25 days with tracking updates, we offer a partial refund or store credit as a gesture of appreciation for your patience.
View Updated Delivery Times!

CANCELLATIONS 

To cancel your order, please promptly reach out to our support team at support@nordicpeace.com. Once your order has undergone processing, cancellation requests will no longer be feasible.

DAMAGED PRODUCTS RESOLUTION

All products that are defective or damaged qualify for a free replacement without the requirement to return the items.

To initiate the damage claim process, please follow these steps:

  1. Submit Evidence: Submit evidence of the damage within 25 days of receiving your order. Use images and/or video in your email to support@nordicpeace.com. The evidence should clearly depict the issue; additional proof may be requested if necessary.
  2. Large Files: For large files, you may use wetransfer.com to send them to support@nordicpeace.com. Ensure to include your order number in the transfer notes.
  3. Proof of Damage: Providing proof of damage is mandatory to qualify for a free reshipment. Products that are undamaged or lack proof of damage will not be eligible for reshipment.
  4. Shipping Label: For any missing items in the package, please provide an image of the shipping label to facilitate the reshipment or refund process.

This resolution covers both full product damage and partial product damage scenarios.

    How To Initiate A Return

    To initiate a return, please follow these steps:

    1. Contact Us: Email us at support@nordicpeace.com  within 15 days of receiving your order. Provide a reason for your return to help us improve our service.
    2. Return Window:
      • You have 15 days to return your order from the date you receive it.
      • For orders with multiple items delivered separately, the return period for each item is calculated from the day it is delivered.
      • Return requests will not be valid after this period.
    3. Return Addresses:
      • USA and Canada Customers: Returns are accepted at our USA and Canada Warehouses, respectively.
      • International Customers: All international returns must be sent to our USA warehouse.
      • The support team will provide the return addresses, and returns will be accepted only at the provided address.
    4. Shipping Costs:
      • Return shipping costs are the responsibility of the customer.
      • We are not responsible for undelivered or lost packages during returns. Ensure the package is sent with a traceable service, as you are responsible for the product until it reaches us.
    5. Packaging Requirements:
      • Ensure all items are packed in the original packaging, with the original bag and tag intact and undamaged.
    6. Refund Eligibility:
      • Ship the return package within 10 days of receiving the return address.
      • Provide us with the tracking number within this 10-day period. Tracking details provided after 10 days will not be accepted.
      • Original order shipping fees are non-refundable.
      • Upon receiving your return package, we will inspect the items and process the refund to the original payment source.

    Please Note: You cannot cancel the purchase by refusing to receive the items

    Refund Process 

    All refunds will be issued to the original payment method used to place your order. Refunds through PayPal may take up to 24 hours, while credit card payments may take 3-5 business days to be credited back to your account. If you haven't received your refund after 5 business days, please contact your financial institution.

      Refunds are not eligible in the following cases:  
      1. Providing an incorrect shipping address when placing your order. At checkout, there is a specific line for apartment and suite numbers. It is important to add your apartment number or suite number in the apartment and suite line, not in the address line. This can lead to unwanted delivery issues. 
      2. Failing to pick up your parcel from the local post office within the established timeframe.
      3. When the shipping company confirms delivery to your address, but your parcel is lost or stolen.
      4. For any other products in your order that are undamaged or for which you haven't provided proof of damage.
      5. We are unable to process refunds for customers who have opened chargebacks with their credit cards or PayPal cases, as the funds have already been debited from our account and cannot be refunded through our platform.
      6. We do not issue refunds solely because your parcel did not arrive before a specific desired date or holiday.
      7. If you are unable to receive mail from USPS but still place an order, we will not be able to refund the order, as most of our US orders are shipped via USPS.
      8. You have received a free exchange or reshipment. 

      Missing Orders Marked as Delivered

      If your order is marked as delivered but you have not received it, this may be due to errors made by third-party shipping carriers, such as USPS, during the final delivery stage. If this happens:

      1. Contact Us: Please reach out to our customer service team at support@nordicpeace.com. When you contact us, please provide your current address so we can compare it with the order information. We will also provide you with your tracking number and local carrier contact information.
      2. Investigation: We will contact your local carrier and open a Help and Service request to help retrieve the package. Meanwhile, we will invite you to contact your local carrier to confirm non-delivery and explore any pickup solutions if available.
      3. Free Reshipment: If the previous steps do not result in retrieving your package, we will offer a free reshipment of your order. Optional: Provide an alternative address to minimize the chances of this issue recurring.
      4. No Refunds: We do not offer refunds but provide free reshipments for orders marked as delivered unless there are exceptional circumstances. If you are unsatisfied, please contact us to discuss further options.

      Policy on Postage and Shipping Fees at Delivery

      At Nordic Peace, we are committed to ensuring a transparent and customer-oriented experience. We cover all postage and shipping fees for our products. However, on rare occasions, carriers (such as USPS) might charge customers additional postage fees at the time of delivery.

      1. Pay the Fee: If you are asked to pay any postage fees upon delivery, please go ahead and pay the amount requested by the carrier.
      2. Get a Receipt: Make sure to obtain a receipt for the payment made.
      3. Contact Us for a Refund: Forward a copy of the receipt to our customer support team at support@nordicpeace.com. Please include your order number and any relevant details.
      4. Receive Your Refund: Upon verification, we will promptly refund you the amount paid for the additional postage fee.

      We take pride in our commitment to customer satisfaction and transparency. We assure you that you will never be responsible for any unforeseen additional postage fees. Thank you for your understanding and cooperation.

      If you have any questions or need further assistance, please do not hesitate to contact us at support@nordicpeace.com.

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      Wall Art / Prints / Gallery Walls

      Prints are available for purchase without frames. Refunds will not be granted to individuals seeking a refund due to the absence of a frame with their wall art purchase.

      Flatware Collection

      For missing or damaged flatware, we can arrange a reshipment. We offer replacement for utensils that have a weight difference of more than 5 grams compared to our product descriptions.

      In some cases, small stains may appear on the utensils if they are not properly dried after use or washing. Please note that these stains are not permanent and do not indicate damage to the utensils. You can find further instructions on how to remove such stains from used flatware in our Flatware Care Guide.

      Silicone Utensils

      We understand that you may notice a smell when you receive our Silicone Utensils, and we want to reassure you that it's entirely normal for brand-new silicone utensils. This odor is a result of the vulcanization and curing process during manufacturing. 

      Please be assured that this smell is normal and temporary. You can easily eliminate it by following the steps outlined in our FAQ section under 'Silicone Sets.' We appreciate your understanding and hope you enjoy using our high-quality utensils. 

        Bulk Orders

        Orders over $500 USD are considered bulk orders and are non-refundable and non-returnable. If there are missing or damaged items, we'll prepare replacements of the same value; refunds are not available for such issues.